Senior Account Manager
Sara’s responsibilities with Convention Strategy Group include account management of all registration and housing services and clients, including but not limited to: design, setup, and maintenance of all client registration and housing system websites, managing the operations of Convention Strategy Group’s call center/offline support personnel, hotel room blocks, facilitating and managing of rooming lists and data transfers to hotel partners. Her additional responsibilities include training and management of new and existing clients usage of the registration and housing system, including offline registration, generating reports, and payment processing. In addition to providing pre-event account management services, her role is the primary onsite registration manager for the organization’s accounts in overseeing all aspects of onsite registration management and client and attendee support. Her experience in hotel contract solicitation and negotiations provides key support for other CSG personnel.
Prior to joining Convention Strategy Group, Sara was a Regional Account Manager for HelmsBriscoe Washington, DC. Sara’s client base included several non-profit, membership organizations in the government, association and corporate markets to source and contract hotel and meeting space. Her client services included organizing hotel proposals and making appropriate recommendations to her clients. In addition, she provided hotel contract negotiation services and assisted her clients with their pre-conference needs. She was also employed as an independent contractor for Hafer Meetings and Conventions, where she traveled onsite to manage the logistics of the meeting, acting as liaison between the client, hotel and other vendors.
Sara has been actively involved in a variety of professional development organizations, including Meeting Planners International and Association Meeting Professionals. Her educational experience includes a Bachelor of Arts in Psychology from the University of Virginia. Additionally, she is a graduate of the New England Culinary Institute, in Montpelier, VT.
(301) 656-7521 ext 510